Terms

  • Booking is for a 3 to 4-day period. Surcharges may occur if extra days are needed. Goods are to be collected Thursday or Friday and returned no later than Tuesday 5pm.

  • A $50.00 booking fee is required 14 days after receiving your invoice to insure items are locked in for you.

  • Full payment (excluding bond) is due 14 days prior to your event date.

  • Eftpos, cash, or bank transfer is available with all details listed on the invoice & booking form.

  • Credit card details listed on your booking form are compulsory for all bookings. This is your security deposit if items are returned damage, broken, ripped, or in any way different as it was given to you. We have the right to deduct the repair or replacement out of your nominated credit card. Before this is deducted an invoice and full description will be forwarded to you, along with the amount owing to RD Wedding & Event Co. We will NOT deduct amount unless we have invoiced or spoken to you First. If No Communication and we can not contact you for 7 days will have the right to deduct without your confirmation Approval.

  • Credit card details must be filled in and valid to have your invoice locked in. If we cannot deduct out of your nominated credit card we will send all debts to collectors.

  • Your items are not considered hired or held for you until your deposit is paid.

  • Should you wish to pay your deposit outside the 14-day time frame, please contact us to organize a extention

  • Should you pay your deposit outside this time, and the original items are not available, a similar replacement will be offered, if available. Should you not want this alternative, your deposit will be returned for items unavailable.

  • Your items will be held for 7 days only. After 7 days from the invoice date. The items will be available for hire by other clients unless you have organized something with me.

  • Please be aware that we often have clients wanting same items therefore we can only hold your quote for 7 days.

  • Your agreement of these terms is said to be given upon paying your deposit.

  • All items are packed with care upon client collection. It is expected that the same care to be given upon drop off all containers, bags etc need to be also returned with items

  • (return items as they were given to you)

  • You are responsible for the items in your possession.

  • You are deemed to be in possession of the items from the time of their collection until such time that they are returned.

  • You agree to bring any damages to our attention.

  • Responsibility cannot be transferred. Whatever it be your venue, guests or stranger who damages or takes the items whilst in your possession, you agree to pay all costs associated with missing items, cleaning, fixing, or replacing any breakages or chips, stains, rips, tears, dents, scratches at the time of return or by agreement.

  • You will be notified of any cost associated with the replacement, repair, cleaning etc.

  • If collection of goods is organized, it is your responsibility to ensure that all items are stacked together and ready for collection. If items are not together and left behind after collection, it is your responsibility to ensure the item is returned to us or if we need to collect for you fee’s will apply depending on location of collection.

  • Linen & centrepiece items are NOT to be cleaned. This is to ensure minimal breakages and items washed with care. Items are to be wiped off as best as possible.

  • Cleaning of plates & cutlery, glasses etc if items are not fully washed a cleaning fee of $150 will be deducted from your credit card as all plates and cutlery need to be fully cleaned and dry before returning to us.

  • Additional items if forgotten or not on the invoice wil be charged a $50.00 fee plus the hire of the item you require to hire. This will need to be payed upfront before any new items are released to you. Please check invoice to make sure all your items you need are there.

  • If you haven’t notified us of additional items to be set up or arrange of like own items, tables and chairs we will require a fee of $70.00 per hour to set this up for you this is in relation to time frame we have placed on your invoice. This needs to be payed upfront.

  • Should the items not be returned by Tuesday 5pm after your event you agree to pay for additional hire fees.

  • If we do not hear from you within 7 days of their due return date, you give authority to charge the full replacement fees to your credit card Or we will collect from location additional fee of $200 will be deducted.

  • You agree to waiver RD Wedding & Event Co  of any liability or damages caused owing to the presence of hired products. You are responsible for ensuring their placement set up and location safety, as if these were your own items.

  • Any bookings made wit RD Wedding & Event Co that require cancellation, please note:

31 days + with full written notice, full payment will be refunded.

22 – 30 days with written notice, 75% of payment will be refunded

15 – 21 days with written notice, 50% of payment will be refunded

14 days or less, strictly no refund will be given

This is due to the fact that goods could be supplied to another client.

  • RD Wedding & Event Co reserves the right to cancel any orders at any time if the client is not complying with our terms & conditions.

 

 

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